Merchant Customer Services and Technical Support

EMV—it’s time to shift!

Point-of-sale is moving from swipe to dip. What you need to start stopping fraud at the in-store point-of-sale. Get EMV terminal IDs and software download support now. Let's shift.


How to Contact Us

Technical Support

24/7 Terminal assistance: 888-208-7231
PC Specialty products—internet, wireless, PC and eCommerce products: 877-479-6634

Specialty Service Representatives available

Monday – Friday, 8:00AM – 10:00PM ET
Saturday - Sunday, 8:00AM – 5:30PM ET
Email requests: PCSupport@vantiv.com

Customer Service Support

For questions and assistance with your merchant account: 888-208-7231

Customer Service Support representatives are available:
Monday - Friday, 8:00AM-8:00PM ET
Saturday, 9:00AM-6:00PM ET

You can email requests for research or assistance to merchantsupport@vantiv.com.