Merchant Support

Merchant Customer Service

NPC’s Merchant Customer Services and Technical Support Department is dedicated to providing superior assistance to customers for troubleshooting service issues and equipment support. A dedicated response team is driven by a one-call resolution goal and provides prompt resolutions so that you can get back to business quickly.

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Support Video Library

Browse our collection of support videos, tailored specifically to our merchants. Our library houses videos containing answers to frequently asked questions, common troubleshooting techniques, and helpful tips.

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Reporting Tools, NPC’s online reporting tool, gives you the critical information you need to manage virtually every aspect of your business without getting buried in a sea of paper. There’s no need to download software. Just log in and go.

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Merchants that process, store, or transmit cardholder data must comply with certain industry regulations to ensure they maintain secure environments. We make it easier to stay abreast of network and payment industry regulations, so you can focus on what’s most important – securing your business, your brand and your bottom line.

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IRS Requirements

The Housing and Economic Recovery Act of 2008 created a reporting requirement for banks and other payment settlement entities to report payment card and third-party network transactions for their participating merchants to the IRS. This reporting requirement is also known as Internal Revenue Code (IRC) Section 6050W.

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Updating Date and Time

Need to update the date and time on your terminal? Check out our step by step guides for the most common terminals on our support page.

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Looking for a more convenient way to manage your statements? NPC’s electronic statements, or e-Statements, give you the ability to view and download your monthly statements online. e-Statements are identical in format to the paper version you currently receive, but now gives you the option to go paperless, eliminating paper statements. Log in now to view, evaluate, and manage your e-Statements.

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