Merchant Services
NPC's Merchant Services division offers a full range of support services for its sales groups, agent banks, and merchants. Support services include:
- Merchant Processing Center
- Quality Assurance
- Technical Support
Merchant Processing Center
From processing new merchant applications to maintaining existing merchant accounts, the Merchant Processing Center ensures that sales representatives can add merchant accounts with confidence and know that new applications are processed correctly. NPC sets the standard for accuracy and speed. Our teams provide a quick approval on new applications, as well as fast updates and assistance on existing on accounts. Overall customer satisfaction is paramount.
Quality Assurance
At NPC, good service is not good enough. To ensure that our customers receive great service, the Quality Assurance team continually monitors the performance of our support staff. Measuring production results through statistical analysis, Quality Assurance ensures that our customers are receiving the most responsive service available. Additionally, Quality Assurance monitors phone calls and measures the results of each service, comparing our employees' performance with the standards set for the Company. These standards were established because of NPC's commitment to providing world-class service.
Technical Support
Total customer support is essential to NPC's success. NPC strives for our customers to receive the highest quality of service available in the industry.
- We train our technical support team extensively and provide state-of-the-art tools for optimum job performance.
- We monitor phone calls and measure the results based upon the quality assurance standards set for the Company.
Contact Technical Support
If you are interested in joining NPC or need to add another location or service, Contact Us.